Making a Complaint
We always aim to resolve things quickly and fairly. Here is how to raise a concern with us.
- Established Since 1992
- Five-year guarantee
- Made in our own factory
We always aim to provide the best possible service, but if you are unhappy with any aspect of our work we want to hear about it so we can put it right. Here is how to make a complaint.
How to contact us
You can make a complaint in writing to Reception, Bluebell Fitted Furniture Limited, 81-83 Washway Road, Sale, Cheshire M33 7TQ; by calling our Customer Services team on 0161 976 6606 during our office hours; or by emailing reception@bluebellfittedfurniture.co.uk. Please include as much detail as you can, including your name, address, order details and what you would like us to do.
What happens next
We aim to acknowledge your complaint promptly and to respond within 14 days, in line with our terms and conditions. If your complaint is about finance arranged through us, the matter will be referred to the appropriate finance provider.
Finance-related complaints
If your complaint relates to a finance agreement, you may also be able to refer it to the Financial Ombudsman Service, Exchange Tower, London E14 9SR, telephone 0800 023 4567 or 0300 123 9123.
Dispute resolution
As a Which? Trusted Trader, we use the Dispute Resolution Ombudsman for dispute resolution. Please contact Which? Trusted Traders in the first instance on 0292 267 0040.
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